FAQ
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There are 2 ways to easily place a custom order with Kelsi, at Imbued Ink.
You can visit my Shop (hosted by Etsy)
Click on the corresponding listing in my shop - Such as Wood Burned Pet Portraits, or Wood Burned Car, Truck, or Wildlife Portrait.
If your idea doesn't fit one of these, is fine! I've wood burned lettering, scenery, created custom clocks & more. Just reach out with your idea & I'll let you know if it's something I could create. Etsy has a chat feature, so you can send a message there to reach out, if you'd rather use Etsy as the 3rd party.
Direct Custom Order Instructions
1. Use the Contact Page on the website, or email me directly, kelsi@imbuedink.com with the following information:
Your Vision for the Artwork: Share with me any important details - Are you looking for Wood Burned Artwork, Graphite or Charcoal Drawings, Custom Resin Decor, or Other Artwork?
Your ideal size, style, quantity, medium, date needed by, budget.
Anything else? Something to be sure to include, or exclude from the artwork. For example, we could add your pet's favorite toy to their portrait. 🐾
Your name + contact information
Submit your photos, if applicable. All photo materials submitted must meet the following standards, and by using the service you agree to the following:
all photographs and materials submitted are not under copyright, or you are the licensed owner or have been granted permission to use by the owner
no reproduced, or resized images
photo must be clear & sharp
- Please Feel Free to Contact Me with Your Questions, without any obligation to order! If you're unsure whether your photo or idea would work out, I'm happy to answer any questions to help make sure it's a good fit to move forward with making the custom artwork.
2. I will contact you, using the email address you provide, with your custom artwork price estimate.
If you have already purchased the correct service through the checkout process & contacted me with the details, you will receive confirmation of project within 3 days.
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All in-stock items ship within 3 days of your checkout date!
For Custom Artwork orders, the time to shipment varies greatly depending upon several factors, including but not limited to, number of items commissioned, complexity of the project, or other orders waiting ahead of your request. My usual time to complete a project is about 2 weeks depending on volume.
Made-to-order Resin products take 72 hours to fully cure once poured, & may need additional time for sanding. Please allow for adequate time on all custom orders, however, I will do my best to do what I can to arrange for special occasions.
Please Contact me with any questions about timing before placing an order.
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All orders are shipped via USPS Priority Mail service, with Tracking & Insurance. At the customers discretion, Additional insurance or Signature Confirmation may be added. This will be at an Extra Cost to the Customer.
Imbued Ink currently ships to the United States, including Alaska + Hawaii. Domestic Orders under 15" in size include FREE shipping. If you're looking to ship internationally, please contact me to determine the shipping rate (often around $25). Customer would be responsible for any Customs Fees or Taxes due.
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Drink Coasters, Paperweight, Trinket Cups:
Hand wash ONLY, using warm soapy water, towel & air dry.
No abrasive materials (like the scuffy side of a scrub pad)
No solvents or harsh cleaning products of any kind.
Keep out of prolonged direct sunlight & away from sources of heat.
May scratch, scuff, or break if dropped.
Jewelry Pendant, or Resin "Crystal" Ornament: Handle with care. Refrain from wearing in shower, spas, etc. Be sure not to hang near any heat sources, as this may cause the item to bend or become discolored.
Wood Plaque, Canvas, Skateboard:
All artwork comes ready to display.
To prevent fading or discoloration, Please keep artwork indoors only & away from prolonged sunlight. Do not soak or get wet - even though my artwork has been carefully & generously sealed, this does NOT provide complete protection from the elements. To ensure years of enjoyment, treat these like you would any fine art.
Occasionally remove any accumulated dust with a soft, clean dry rag (like a microfiber cloth) or, use a Feather Duster to lightly fleck dust away.
Original Sketch, Drawing, or Signed Limited Print:
Artwork will come in a resealable archival cellophane - perfect for safe transportation, display, or storage. Please leave the artwork in the photo bag until a frame is available.
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Rates vary depending on several factors such as: Size, Number of Subjects, Extra Details (like background or other elements) - but I can provide you with some common size ranges for wood pieces, along with a base price for a single portrait subject art piece.
If you're looking to include multiple portrait subjects on one piece, a good way to estimate the cost would be to choose by size, look at the Base Price & then add $30 for each additional subject.
These are numbers to help when estimating an idea for cost - Actual price may vary. Prices do not include tax (customer is responsible to pay taxes due) & shipping for Oversized items (over 15") may be extra.
WOOD OPTIONS & BASE PRICES
Note: Wood Piece Availability is subject to change & may not include all options- as I do also have wooden boxes & clock faces, neither of which are included with this price list.
I will send you photos of in-stock wood pieces similar to your requested size range, so you can pick your favorite piece. I include a photo mockup to show how the artwork would potentially fit on the piece, & we can adjust the layout before starting any drawing.
4” Round, Square, or Heart ($65)
6.75” Circle or Heart ($85)
11 x 8” French Corner ($130)
18” Circle, approx 1” thick ($379)
23 x 6” “Sign Board” ($199)
24” Circle, ~1” thick - also see my Custom Chessboard listing in this size ($550)
NOTE: Rustic Rounds & Country Plank sizes are approximate & may vary by up to 2” as they are real tree slices & not entirely symmetrical (Natural Bark Edge border)
4” Rustic Round ($65)
5 - 7” Rustic Round ($85)
8 - 10” Rustic Round ($129)
9 - 13” Rustic Round ($155)
11 x 9” Country Plank ($155)
23 x 9” Country Plank ($315)
& Other Sizes May Be Available!
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Your Satisfaction is very important to me!
I guarantee that when ordering in-stock items, your order will ship within 3 days from your date of checkout, & that your order will be accurate.
Please expect some variation between my handmade items to occur, even within "matching" sets - As I cannot guarantee a perfect match, I will still do my best to ensure comparable quality for each product.
Resin products are each made one by one & without a pressure pot. Occasional bubbles, cloudy spots or other imperfections may occur. I try to proactively locate anything within my control to improve the outcome, such as eliminating bubbles as they form, filling in voids, & sanding any rough or sharp edges. Although I inspect each piece, some imperfections are missed simply due to their being unavoidable, or overlooked due to human error. If you can reach out to me with any Feedback, Concerns, Issues, or Suggestions - it would be greatly appreciated, as I'm always working to improve!
If, for any reason, you are dissatisfied with the service or goods, please Contact me to rectify the situation.
When ordering custom, please allow ample time from placing the order to receipt of goods.
For custom orders, we work together on the design plan, before beginning the artwork. I provide frequent communications before & during production, allowing you to provide input throughout the process.
Several options are available & generous number of revisions to get it just right.
Please visit my Galleries or Social Media pages to get to know the type and variety of work I do, so you are familiar with my capabilities.
REFUNDS:
Unfortunately, I do not offer refunds due to the time consuming & unique nature of each item. Please contact me before ordering if you have questions.
If you placed an order in error, please contact me immediately to cancel or substitute the order.
If you placed a Custom Order that needs to be canceled & the work has NOT been started, the order may be refunded minus a 10% fee.
Once the order has been confirmed (Either 1. Materials have been dedicated to your project or 2. In-Stock Items Have Shipped), unfortunately I cannot at this point offer any refunds or substitutions.
If you believe your order was lost or damaged during shipment, please Contact me. If the item was damaged in the mail, please have photos of the shipping container & damaged item ready, along with your order reference information.
Questions Unanswered? Contact Me with any additional questions, comments, or feedback!